Incompany built a native integration between Jira and Salesforce that connects your development or project team's daily work with your company's Service Cloud or Sales Cloud org. Every story, sprint, project, and logged hour in Jira becomes a live record inside Salesforce — ready to report on, automate, and drive decisions.
Changes in Jira show up in Salesforce within seconds — no overnight batch jobs, no fragile integrations.
Projects, hour pools, subscriptions, and sprints, automatically related the way your team actually works.
All the data lives as real Salesforce records — ready for Reports & Dashboards, with no external BI tools.
No dependency on a third party hosting your data — your own authentication and full control over what gets synced.
Companies that already integrate both platforms report consistent gains in collaboration, visibility, and response speed.
Business and support teams no longer jump between platforms to know where a project stands — everything lives in Salesforce.
PRODUCTIVITYVISIBILITYService Cloud cases linked to development tickets let agents follow up without relying on emails or internal messaging.
SERVICE CLOUDSLASalesforce dashboards built on Jira data: velocity, burndown, hours per client, sprint compliance.
ANALYTICSDASHBOARDSMonthly tracking of contracted vs. consumed hours per client or project, with an automatically calculated rolling balance.
BILLINGCONSUMPTIONDevelopment, support, and sales share a single version of the truth about the real status of every project or initiative.
COLLABORATIONThe sync runs inside your own Salesforce org, using the authentication and permissions you already manage today.
SECURITYGOVERNANCEA simple flow, built on native webhooks — no third-party middleware, no manual syncing.
A story gets completed, a sprint changes, a status updates, or hours are logged.
The data travels in real time to a secure endpoint inside Salesforce.
The data is stored as a native record, linked to the corresponding Project, Hour Pool, or Subscription.
In reports, dashboards, and on the related project, case, or opportunity record itself.
No need to learn a new Business Intelligence tool. Since Jira data lives as native Salesforce records, you report on it with the same Reports & Dashboards your team already uses every day for sales and service.
No extra licenses, no external BI tools — all inside your Salesforce org.
Completed vs. planned story points, by sprint and by team, updated in real time.
Rolling balance, overage, and next-cycle projection — ideal for hour-based billing models.
Notifications when a project falls behind or a client nears its contracted hour limit.
Based on documented experiences from organizations that connected Jira and Salesforce for their development, support, and service teams.