Sales Cloud
The core CRM cloud. Opportunity management, pipeline, forecasting and end-to-end commercial process automation.
CRMPipelineForecasting
Service Cloud
Omnichannel customer service. Cases, knowledge base, SLAs, agent console and AI-powered support automation.
OmnichannelCasesSLA
Marketing Cloud
Multichannel marketing automation: email, SMS, personalized journeys, advanced segmentation and campaign analytics.
EmailJourneysSegmentation
Digital Engage · WhatsApp
Conversational messaging from Salesforce via WhatsApp Business. Customer service, campaigns and follow-up in the channel where they already are.
WhatsAppMessagingConversational
Financial Services Cloud
Specialized CRM for banking, insurance and financial services. Client management, households, financial goals and regulatory compliance.
BankingInsuranceFinance
Automotive Cloud
Vertical CRM for dealerships and manufacturers. Vehicle lifecycle management, lead management and automotive customer retention.
AutomotiveDealerships
Health Cloud
CRM platform for the healthcare sector. Patient management, care coordination, clinical timelines and health system interoperability.
HealthPatientsClinical
Nonprofit Cloud
CRM designed for NGOs and nonprofits. Donor management, fundraising campaigns, volunteers and impact programs.
NGODonorsImpact
Salesforce Platform
The foundation of everything. Custom app development, Flow automations, Apex, APIs and everything the platform allows you to build to order.
FlowApexAPI
Data Cloud
Salesforce's native CDP. Unifies data from all sources to create a single, real-time customer profile and activate it across any cloud.
CDPUnificationReal-time
⚡ The newest from Salesforce
Agentforce
Salesforce's autonomous AI platform. Agents that think, decide and act — integrated directly with your data, processes and existing clouds. It's not a chatbot. It's an agent that works.
- Service agents that resolve cases without human intervention
- Sales agents that qualify leads and update the CRM
- Fully grounded in your Salesforce and Data Cloud data
- Trust and transparency controls over every action
Common use cases
🤖24/7 support agent
Resolves Tier 1 cases without a human agent
📞Automatic lead qualification
Books meetings and updates the CRM automatically
📊Natural language data analysis
You ask, Agentforce responds with real data
⚡Onboarding automation
Guides new customers step by step autonomously