Salesforce

Have you ever switched to a different cafe for the morning because the service in your usual place was not adequate? Or have you decided not to buy an item you needed when shopping...

Customers Today's expect, if not demanding, highly personalized experiences, but what are the exact starting points companies can use if they want to create a better customer experience?

80% of software implementation projects fail due to lack of a User Adoption process. Managers often ask a thousand dollar investment in a new CRM system about: why don't people use the system?